FAQs

Are there payment options?

We accept Mastercard, Visa, and most major credit cards, as well as e-transfer and direct deposits. If you have a preferred payment method in mind that is not mentioned, please do not hesitate to contact us, and we can discuss additional options that may work for you.   

What are the costs of your services?

We have different care plans available depending on your specific needs. Our services are competitive and fairly priced.  Contact us to obtain a quote.

Should I pay my caregiver directly?

Our caregivers visit your home for one purpose: to provide exceptional care. Our dedicated Care Team will work closely with you to ensure a seamless and hassle-free direct billing set-up that meets your needs and preferences.

How is my personal information and privacy protected?

We are compliant with the Personal Information Protection and Electronics Documents Act. We seek consent when collecting personal information. Our employees are trained in using privacy protection guidelines, we limit and monitor access to the personal information we collect, and have strict privacy policies to protect the people we provide care for and their families.   

Does government health insurance cover home care services?

The Ontario Health Insurance Plan (OHIP) pays for a wide range of medical services for all residents of Ontario, including older adults. OHIP does provide coverage for homecare services. Contact us to learn more.

Are your employees trained?

We take great pride in our team of certified, highly trained, and experienced Personal Support Workers (PSWs). At the heart of our people strategy is a commitment to continuous professional and personal development, achieved through ongoing education and certification. To ensure that our team members provide the highest quality of care with competence and compassion, we provide frequent staff training sessions to keep their skills and knowledge up to date.

Can I pick my caregiver?

We understand that letting a new caregiver into your home can be an uncomfortable experience. That’s why our Care Team will reach out to you to ensure that we fully understand your needs. Following a thorough intake process, we carefully match caregivers based on their skills, experience with similar clients, religious preferences, personality, and more. We also offer the opportunity for you to get to know your caregiver before their first day to ensure you feel comfortable and confident with the match.

Can I make changes to my care plan?

We recognize that a client’s health condition can change over time. That’s why we offer the flexibility to adjust your care plan to meet your evolving needs. We will also conduct regular reassessments to ensure that you receive the appropriate level of care and the most suitable type of care provider. In cases where your needs exceed the level of care we provide, we can work with your healthcare institution to coordinate and secure the right level of care for you. Our goal is to ensure that you receive the highest quality care and support to meet your unique needs, no matter the circumstances.